Verint Summer School 2019
Intelligent Self-Service Week – 13, 14 & 15 August
Our panel of experts will discuss how AI, machine learning, enterprise chatbots, community, web self-service and knowledge management can help deliver better outcomes and create a consistent customer experience.
Date: Thursday 15 August | 15:00 BST
Panel: Ann-Marie Stagg (Chief Executive) CCMA, Allen Sebrell (Digital Intelligence & Strategy), Amtrak, Marije Gould and Farrukh Iftikhar, Verint Systems.
This masterclass will focus on the importance of offering customer authentic engagement by building trust and helping customers achieve their goals. Find out how to reduce customer effort across all channels and deliver a consistent journey.
Date: Wednesday 14 August | 10:00 BST
Presenter: Simon Shevlin (Solutions Consultant) and Farrukh Iftikhar (Sales Director, Intelligent Self-Service EMEA), Verint Systems.
Today’s tech savvy consumers expect so much more. Join Marije as she discusses how consumer and workforce demands are driving the need for technology, such as AI, automation and self-service, to meet rising customer and employee expectations.
Date: Tuesday 13 August | 10:00 BST
Presenter: Marije Gould (VP Marketing EMEA), Verint Systems.
Voice of the Customer Week – 20, 21 & 22 August
David will discuss the importance of measuring your VoC programme consistently. He will focus on which KPIs work best, how different measurement techniques can significantly influence the results and how benchmarks can be applied to contextualise these results.
Date: Tuesday 20 August 2018 | 10.00 BST
Presenter: David Hudson (Regional Director) Verint ForeSee and Keith Barrow (Solutions Consultant) Verint Systems.
In this masterclass, Keith will discuss how a Unified Voice of the Customer platform is critical to the success of any Customer Experience Programme tasked with understanding customer perceptions and feelings towards your business across all channels.
Date: Wednesday 21 August | 10:00 BST
Presenter: Keith Barrow (Solutions Consultant), Verint Systems.
Based on input from 12,500 consumers, the ForeSee Digital Experience ranks over 50 leading websites and reveals who’s winning and why. In this session, find out what delights digital consumers and which sites compete best with the likes of PayPal and Amazon.
Date: Thursday 22 August | 10:00 BST
Presenter: David Hudson, Verint ForeSee and Keith Barrow, Verint Systems.